We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible. We will then look into the problem and get back to you with a response within 24 working hours. To help us to respond quickly, please try to include as much information as possible:

Name

Email Address

Postal Address

Order Number

Problem with fault

Photo of the fault*

*If a photo is not included we may ask you to provide photographic evidence before processing your claim.

 

HOW LONG DOES MY REFUND TAKE?

Your refund can take up to 2 weeks to be actioned. Once the refund has been actioned it can take 2-5 working days to appear in your bank account as a credit.

 

MULTIPLE REFUND REQUESTS

If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email